Can I exchange an item for a different size?
Because all TraxonShop products are made to order, we do not currently offer traditional exchanges. If you’ve selected the wrong size, the best option is to return the eligible item (if applicable) and place a new order in the correct size.
Why Exchanges Aren’t Offered
Each item is printed on demand, which means it’s created specifically for you—there’s no pre-stocked inventory to exchange with. This applies especially to customised items, which are non-returnable and non-exchangeable unless there’s a production error.
(Go to this link to find out more about returning a custom item ➤ Returns, Refunds & Exchanges ➤ Can I return a custom item?)
Use the Size Guide First
To avoid sizing issues, be sure to check the size chart on each product page. We include measurements in both inches and centimetres to help you choose accurately.
Received the Wrong Size?
If your order arrived in a different size than what you selected, or there was a clear production mistake, contact us with your order number and a photo. If it’s a confirmed fault on our end, we’ll replace it at no cost to you.
Resale Platform in Development?
While we don’t offer exchanges at this time, we’re currently working on a resale platform that will allow customers to list their items for sale, giving them a chance to make some profit back on items they can’t use. Stay tuned.
💡 Want to get involved behind the scenes at TraxonMedia?
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
🚀 Want everything in one place?
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
📣 Found something outdated or unclear?
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ
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