What should I do if I receive the wrong item?
If you’ve received the wrong item—whether it's the wrong product, size, or design—we’re here to fix it. Mistakes are rare, but if one slips through, we’ll make it right as quickly as possible.
Contact Us Right Away
If you've received the wrong item, please contact our support team as soon as possible. Include your order number, a clear photo of what you received, your name, and the last part of your delivery postcode. This helps us quickly verify the mistake and begin resolving the issue without delay.
We’ll Handle the Replacement
Once we’ve verified the issue, we’ll guide you through the next steps. In most cases, we’ll arrange for the correct item to be sent at no extra cost, and you may be asked to return the incorrect product. In some situations, we may also offer a partial refund and allow you to keep the original item—especially if returning it isn't necessary. Our goal is to make things right as smoothly as possible.
Quick Resolution Matters
Your satisfaction is important to us, and we want you to get exactly what you ordered. The sooner you notify us, the faster we can send out the correct product and get things back on track.
💡 Want to get involved behind the scenes at TraxonMedia?
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
🚀 Want everything in one place?
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
📣 Found something outdated or unclear?
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ
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