How do I return an item?
Returning an item is simple—just make sure it meets our return eligibility first. Items must be unworn, unwashed, and in their original condition to qualify.
Step 1: Contact Our Team
Start by contacting our support team with your order number and a short explanation of why you’d like to return the item. If it qualifies, we’ll send you the return instructions and the correct return address.
Step 2: Prepare Your Return
Carefully repackage the item, and make sure to include your name and order number inside the parcel. This helps us identify the return when it arrives. All returned items must be in sellable condition to be approved.
Step 3: Review and Refund
Once we’ve received and inspected your return, we’ll either issue a refund or offer store credit, depending on your request and eligibility. Please note that custom items are non-returnable, unless there was a production error or damage.
📄 For full details, visit our policy page: Return Policy
💡 Want to get involved behind the scenes at TraxonMedia?
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
🚀 Want everything in one place?
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
📣 Found something outdated or unclear?
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ
Related Articles
Can I return a custom item?
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