How do I place an order?

How do I place an order?

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Placing an order on TraxonShop is quick, easy, and designed to give you a smooth experience. Whether you’re selecting from our pre-designed merch or creating something unique through Build Your Own Merch (BYOM), we’ve made the process secure and user-friendly.
Browse & Select Products
Start by hovering over the Shop button in the main menu—you’ll see our main product categories like TraxonShop, JumpInside Games, TraxonMedia LTD, and TMRadio. Under each brand, you can browse specific sections such as Clothes, Headwear, Accessories, Home & Living, or Kids.
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On top of that, if you want to shop directly by item type, you can click the Shop by Item button instead, which lets you browse all available products across brands by category.
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Once you’re inside the section, browse through the available items, pick the colour and size you want, and when you find something you love, simply click “Add to Cart.”
Customise (If You Want To)
If you want to create something completely unique, head over to the Build Your Own Merch section. Just look for the BYOM button under the Special Edition tab in the menu, select the category of the product you want to personalise, and click “Create Your Own.”
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Once inside BYOM, you’ll have a range of tools to bring your idea to life. You can upload your own artwork—we support formats like PDF and EPS (Adobe Illustrator)—or upload your own image or design file.
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You can also add text using a selection of fonts, colours, and built-in styling options to help match your vision. Then, position and scale your artwork by moving and resizing it directly on the product to make sure everything fits just right.
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At this stage, you can also change the product variation by selecting different colours and sizes. Once you’re happy with your custom design, click “Add to Cart” and proceed with checkout.
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(Find out more about saving your designs by looking at Limitations for BYOM under Can I save items to a wishlist?  ➤ Customer Support & Account Help ➤ Can I save items to a wishlist?)
Checkout & Confirmation
Once you’ve added all your items to the cart, click the Checkout button to begin.

- Step 1: Enter Shipping Information → Fill in your delivery details carefully, including your full name, address, postcode, and contact information.

(when you're in the checkout section, you can select a preview of your BYOM item, you will be able to download it to make sure it’s correct)

- Step 2: Select Payment Method → Choose your preferred payment method (credit/debit card, digital wallet, or other available options) and securely enter your payment details (all information is safely encrypted).
- Step 3: Review & Confirm → Double-check your order summary, shipping details, and payment before clicking Confirm Order.

After placing your order, you’ll receive a confirmation email with your full order summary. Once your item ships, you’ll also get a tracking email so you can follow its journey right to your doorstep.

(Go to this link to find out more about tracking ➤ Shipping & Delivery ➤ How do I track my order?)
💡 Want to get involved behind the scenes at TraxonMedia?
We’re currently looking for volunteers to support projects like TMRadio, JumpInside Games, and TraxonShop. Whether you're interested in presenting live shows, uploading and editing music tracks, helping with Discord support, or keeping our community space positive, there's a place for you here.
👉 Join now at recruit.traxon.media — no experience needed, just a passion for creativity and teamwork.
🚀 Want everything in one place?
Visit our Traxon Media Portal to explore everything we do—from videos and radio to merch and team info—all in one hub.
🧭 Head to portal.traxon.media and scroll to the footer for all our social channels.
📣 Found something outdated or unclear?
We’re always working to keep this knowledge base accurate and useful. If anything seems off or could be improved, we’d love to hear your suggestions.
💬 Share your feedback here → https://zs.traxon.click/7eJEZ

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